Purchasing Policy

Welcome to Crately.co.uk. We want your shopping experience with us to be smooth, transparent, and enjoyable. Please take a moment to review our Purchase Policy before placing an order.

1. Ordering Process

• Orders can be placed 24/7 through our website at www.crately.co.uk.
• Once your order is placed, you will receive an email confirmation with the details.
• Orders can be edited or cancelled within 1 hour of placement. After this time, processing begins and changes may not be possible.

2. Product Availability

• All products are subject to availability. In case an item becomes unavailable after ordering, we will inform you promptly and offer a substitute, refund, or store credit.
• Prices and availability may vary due to seasonality, especially for fresh produce.

3. Payment

• We accept all major debit/credit cards, Apple Pay, Google Pay, and secure payment gateways.
• Payments must be made in full at the time of purchase.
• All prices include VAT where applicable.

4. Delivery

• We offer local and nationwide delivery across the UK.
• You can select your preferred delivery slot at checkout.
• Please ensure someone is available to receive your order. If no one is available, we may leave your items in a safe location or attempt redelivery (charges may apply).

5. Freshness Guarantee

We take pride in delivering fresh, high-quality produce. If you receive any item that does not meet your expectations, please contact us within 24 hours with a photo and your order number. We’ll be happy to offer a replacement, credit, or refund.

6. Cancellations & Refunds

• Cancellations are accepted within 1 hour of order placement.
• Refunds will be processed within 5–7 business days to the original payment method.
• We do not offer refunds for perishable items unless they are damaged or not fit for consumption.

7. Customer Support

If you have any issues with your purchase or need assistance, our friendly customer support team is here to help.

📧 support@crately.co.uk
📞 +44 7904 276586