Terms and Conditions

Effective Date: 21.04.2025

Welcome to Crately.co.uk. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General

These Terms govern your use of our website and the purchase of any products through Crately.co.uk. We may update these terms from time to time. Continued use of our site indicates your acceptance of the latest version.

2. Eligibility

To place an order with us, you must:

• Be at least 18 years old.
• Provide accurate billing, delivery, and contact information.
• Use a valid payment method that you are authorised to use.

3. Products and Availability

• All products listed are subject to availability and seasonal changes.
• We reserve the right to modify or discontinue any product without notice.
• Images of products are for illustrative purposes only. Actual products may vary slightly.

4. Pricing and Payment

• All prices are listed in GBP (£) and include VAT where applicable.
• We reserve the right to update pricing without prior notice.
• Payment must be made in full at the time of placing your order via our secure checkout.

5. Order Confirmation and Cancellations

• You will receive an order confirmation email once your purchase is complete.
• Orders can only be cancelled or amended within 1 hour of placement. After this, your order may already be in processing.

6. Delivery

• We deliver to most areas across the UK.
• Delivery times and fees will be displayed at checkout.
• Please ensure someone is available to accept delivery. If not, we may leave the order in a safe place or reschedule (additional charges may apply).

7. Returns and Refunds

• Due to the perishable nature of our products, we do not accept returns unless items are damaged, incorrect, or spoiled upon delivery.
• Refund requests must be made within 24 hours of receiving your order, along with a photo and order number.
• Approved refunds will be processed within 5–7 business days.

8. User Account

• You are responsible for maintaining the confidentiality of your account login details.
• We reserve the right to suspend or terminate your account for any misuse or breach of these terms.

9. Limitation of Liability

To the extent permitted by law, Crately.co.uk shall not be liable for:

• Any indirect or consequential losses.
• Delay or failure in delivery due to unforeseen circumstances.
• Minor variations in product appearance or availability.

10. Intellectual Property

All content on this website, including logos, images, text, and graphics, is the property of Crately.co.uk and may not be used or reproduced without written permission.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

12. Contact Us

If you have any questions about these Terms, please contact us:

📧 info@crately.co.uk
📞 +44 7904 276586