Privacy Policy

Effective Date: 21.04.2025

At Crately.co.uk, we are committed to protecting your privacy and handling your data with transparency, care, and responsibility. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Crately.co.uk is an online grocery and fresh produce store operating in the UK. For the purpose of data protection laws, we are the "data controller" of your personal information.

2. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Identity & Contact Details: Name, email address, phone number, delivery address, billing address.
• Payment Information: Card details (processed securely via our payment providers – we do not store your full card data).
• Account Information: Login details, order history, preferences.
• Technical Data: IP address, browser type, device information, cookies, usage logs.

 

3. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate order updates or important service messages.
• Provide customer support and respond to queries.
• Improve our website, products, and services.
• Send occasional promotions or newsletters (with your consent).
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell your data. However, we may share your information with:

• Trusted third-party service providers (e.g., payment processors, delivery partners, marketing tools).
• Legal or regulatory authorities, if required by law.

All partners are vetted and bound by data protection obligations.

5. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Withdraw consent at any time (e.g., for marketing).
• Request data portability.

To exercise any of these rights, email us at privacy@crately.co.uk.

6. Data Security

We implement appropriate security measures to protect your personal data from loss, misuse, and unauthorised access. Our website uses SSL encryption and secure payment gateways.

 

7. Cookies

We use cookies to enhance your experience, remember preferences, and analyse traffic. You can control cookie preferences via your browser settings. For more details, please refer to our [Cookie Policy].

8. How Long We Keep Your Data

We only keep your personal data as long as necessary to fulfill the purposes outlined in this policy, including any legal or reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions or concerns about this policy or your personal data, please contact:

📧 info@crately.co.uk
📞 +44 7904 276586